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	Reference Centre on Volunteering > Library > Management

	Management

A collection of documents on volunteer management, from the IFRC and National Societies. Good Practice Guide for Managers 2003, British Red Cross, 153 pp. in English. 986 KB. Not specifically a guide to volunteer managers, but a general management guide for British Red Cross managers. Making it Happen 1: Motivating, Recognising and Retaining Volunteers 2003, British Red Cross, 6 pp. in English. 490 KB. First instalment of a very readable and well-designed newsletter about using volunteers Making it Happen 2: Supporting, Supervising and Developing Volunteers 2003, British Red Cross, 6 pp. in English. 253 KB. Second instalment of a very readable and well-designed newsletter about working with volunteers. Making it Happen 3: Leading, Communicating with and Involving Volunteers 2004, British Red Cross, 6 pp. in English 370 KB. Third and final instalment of a very readable and well-designed newsletter about using volunteers. Volunteer Recruitment and Selection 2003, British Red Cross, 115 pp. in English. 1.44 MB. Detailed guide to recruiting volunteers, covering issues such as equal opportunities and criminal record disclosures. Sample application forms and job descriptions are included in the appendix. Volunteers: The Sine Qua Non IFRC, 25 pp. in English. 591 KB. Federation guide to managing volunteers Volunteer management cycle 2004, IFRC, 36 pp. in English. 368 KB. Authoritative Federation guide to managing volunteers at every stage in the volunteer cycle, from their recruitment to the ending of their contract. Volunteer Trainers' Manual  Unzip   2002, IFRC, 9 pp. in English. 273 KB (14 PDFs). Training senior Red Cross volunteers, staff and delegates in aspects of volunteering and volunteer management. Requires an experienced manager to present it. Volunteer management cycle of the Spanish Red Cross Unzip   2006, Spanish Red Cross, 3 PDF files in Spanish. 3.29 MB (ZIP file). Brief guide to the volunteer management cycle of the Spanish Red Cross. Volunteer Recruitment, Induction and Placement Process Spanish Red Cross, 6 pp. in English. 701 KB. Concise guide to managing volunteers by the Spanish Red Cross Caribbean Volunteer Management Toolkit 2006, Carribean Red Cross. In English. 2.06 MB (Word file). A kit that provides a systematic approach to the planning, recruitment, training, retention, reward and recognition of volunteers, designed by the Carribbean National Societies Complaints, Issues and Concerns July 2006, British Red Cross, 29 pp. in English. 199 KB. A set of guidelines produced by the British Red Cross to help deal with problems involving volunteers to ensure, high standards of performance in all aspects of volunteer work, that volunteers are treated fairly, objectively and consistently, that they are given adequate support and that a positive and amicable solution is arrived at where practicable and in the interest of the organisation. Volunteering Programme Design Toolkit 1999, IFRC, 95 pp. in English. 432 KB. The toolkit tries to do two things: to provide a series of practical tools which can help at different stages of a volunteer programme design or development process; and to provide a framework in which additional tools, techniques, ideas and resources can be inserted into the toolkit and shared with other toolkit users. Good Practice Guide for Leaders and Managers of Volunteers in the British Red Cross 2005, British Red Cross, 114 pp. in English. 375 KB. Comprehensive guide to managing volunteers, covering areas such as recruitment, induction, motivation, leadership and evaluation. "Lead, Communicate and Involve" Self-Assessment Quiz British Red Cross, 3pp. in English. 39 KB. 10 minute quiz to test volunteer managers' leadership and communication skills Online Volunteer Recruitment 2007, British Red Cross, 11 pp. in English. 1.44 KB. A document detailing the background and practical application of I-Grasp, an online system adopted by the British Red Cross for the recruitment of volunteers. Basic Steps of Contemporary Volunteer management Bulgarian Red Cross, 33 pp. in Bulgarian. 1.17 MB. A guide to the basic steps of contemporary volunteer management developed from models used by the IFRC/RC, the American Red Cross, and the Spanish Red Cross and contribution from seminars and zonal trainings completed by the Bulgarian Red Cross. Good Practice Guide for Leaders and Managers of Volunteers in the British Red Cross 2005, British Red Cross, 114 pp. in English. 375 KB. Comprehensive guide to managing volunteers, covering areas such as recruitment, induction, motivation, leadership and evaluation.